quality & Patient feedback
Merrindale Medical Centre
Patient feedback survey
Results 2026
The Merrindale Medical Centre Patient Feedback Survey, conducted in March 2026, provides
valuable insights into patient experiences. The survey reveals a high level of overall patient
satisfaction, with patients particularly valuing the compassionate and professional care provided by
the medical staff. However, the survey also highlights areas for improvement, particularly concerning
waiting times and communication clarity. The findings from this survey will inform a Quality
Improvement Plan aimed at enhancing patient care and addressing identified concerns.
-
Compassionate Care:
Patients consistently praised the caring and empathetic approach of the medical staff.
Professionalism:
The expertise and professionalism of doctors and nurses were frequently mentioned as positive aspects of the centre.
Cleanliness:
The cleanliness and hygiene of the medical centre were rated highly by patients.
Accessibility:
Patients appreciated the convenient location and ease of access to the medical centre.
-
Waiting Times:
Excessive waiting times were a recurring concern among patients.
Communication Clarity:
Some patients felt that communication regarding treatment plans and follow-up procedures could be improved.
Appointment Scheduling:
Difficulty in securing timely appointments was also noted as an area needing attention.
-
Our 2026 patient feedback survey demonstrated strong overall patient satisfaction, with 85% of patients rating their experience as “Very Good” or “Excellent,” and 90% stating they would be likely or very likely to recommend Merrindale Medical Centre to others. Patients particularly valued the compassionate care, professionalism, and supportive approach of our team. Feedback also identified opportunities for improvement in waiting times and communication clarity, which are being addressed as part of our ongoing commitment to quality improvement and patient-centred care.
-
"The doctors are so caring and really listen to your concerns."
"I always feel like I'm in good hands at Merrindale Medical Centre."
"The only downside is the long wait times, but the care is worth it."
"I wish it was easier to get an appointment when I need one."
-
The Merrindale Medical Centre Patient Feedback Survey provides valuable insights that will guide the
center's efforts to enhance patient care and satisfaction. By addressing the identified areas for
improvement and building upon existing strengths, Merrindale Medical Centre can continue to provide
high-quality healthcare services to the community. Consistent monitoring and evaluation of the
Quality Improvement Plan's progress will be crucial to ensure its success and long-term impact.